Greenhouse Paediatrics Policies and Forms
View and download our latest policies and forms
At Greenhouse we strive to provide the highest standard service every time, and we are constantly reviewing our policies and procedures.
We value your feedback to help us meet the needs of all wonderful families.
Please see below a list of important policies and forms.
Allied Health Cancellation and Failure to Attend Policy
We value your time and commitment to the therapy process. To ensure the best use of our services, please be aware of the following cancellation and rescheduling policy:
Cancellations or rescheduling of an OT, Speech or Psychology INITIAL APPOINTMENT with less than 5 business days’ notice will incur a 100% cancellation fee of the appointment cost.
Cancellations or rescheduling of an OT, Speech or Psychology appointment with less than 2 business days’ notice will incur a 100% cancelation fee of the appointment cost.
If illness occurs within the 48-hour notice period of the child, we can offer alternatives such as a telehealth session (via zoom) or a parent/carer-only session.
If these alternatives are not suitable, the cancellation policy will still apply.
Thank you for your understanding and cooperation.
Developmental Paediatrician Cancellation and Failure to Attend Policy
We value your time and commitment to the appointment process. To ensure the best use of our services, please be aware of the following cancellation and rescheduling policy.
Cancellations or rescheduling of a Paediatrician appointment with less than 2 business days’ notice will incur a 50% cancellation fee.
If illness occurs within the 48-hour notice period of the child, we can offer alternatives such as a telehealth session (via phone or zoom) or a parent/carer-only session. If these alternatives are not suitable, the cancellation policy may still apply.
Thank you for your understanding and cooperation.
Complaints Process
We aim to provide perfect service for every child, every time. If you feel we have fallen short, if your experience has not been perfect, we would like you to let us know.
All complaints relating to your experience at Greenhouse Paediatrics should be sent to info@greenhousepaedistraics.com.au.
We appreciate your feedback and will endeavour to return your communication within 7 days.
Allied Health Fee Schedule
In Australia, the National Disability Insurance Agency (NDIA) determines the price that we bill for all Speech Therapy, Occupational Therapy and Psychology services. Our fees may be adjusted to reflect any changes made by the NDIA, and we will inform you of any changes.
Careful consideration is made to ensure value for money, and access to high quality care and resources.
Developmental Paediatrician Rebate Schedule
Paediatrician Initial Assessment
60 min
This will be an initial assessment with the parents and child, identifying current challenges and needs for ongoing assessment/intervention.
In this appointment, the ADHD criteria will be formally addressed and any assessments required sent.
Medicare rebate *
$265.60
Item – 132
First Review
45 min
This session will provide families with an outcome of the assessments and finalise a diagnosis if criteria met.
Management options (including medication) will be discussed and started if required.
Medicare rebate *
$133.00
Item – 133
Ongoing reviews
30 min
Medication/management review.
Medicare rebate *
$76.00
Item – 116
Phone Call Appointment
15 min
Phone call consultation with paediatrician to discuss patient care.
Medicare rebate *
$43.35
Item- 91836
AI Voice Agent ‘Tria’
At Greenhouse we receive a very high volume of calls. We have engaged an AI Voice Agent, called Tria, to manage incoming calls relating to new Developmental Paediatrician appointments.
The aim of this system is to gather important information from incoming calls, and relay this information to our appointment team. Information gathered is kept only at Greenhouse Paediatrics, and access is granted only to the appointment team.
This is a valuable service for the staff at Greenhouse, as it allows them to easily see the families we can help, creating an efficient booking process.
Privacy Policy and Permission to Share Information
We take your privacy and confidentiality seriously, and we understand that sharing your information is only appropriate when done so confidentially, with your permission and in the support of our service provision.
AI Scribe
In the course of your appointment, your clinician may use an AI Scribe, like Lyrebird or Heidi.
These are AI tools helping clinicians to efficiently record accurate clinical notes during a patient’s consultation.
The scribe will listen in the background, capturing only the relevant details relating to clinical documentation requirements. These details are then transcribed into text and sent to your Clinician’s Medical Records.
The transcription is performed exclusively in Australia.
Audio files are destroyed immediately after transcription.
The transcription is redacted of sensitive, personal identifying detail and is encrypted before being stored.
Only your clinician can access this content.
At the discretion of the clinician, data may be stored temporarily by the scribe supplier.
If you have any questions, please ask us.
Australia's National Child Safety Standards
Information to follow soon. Please check back later, or contact us for details.
Greenhouse Code of Conduct
Information to follow soon. Please check back later, or contact us for details.
